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E-GOVERNMENT: THE ROLE OF BUSINESS RENOVATION AND INFORMATISATION

Aleš Groznik
Dejan Vičič


Puni tekst: engleski doc 149 Kb

str. 91-109

preuzimanja: 549

citiraj


Sažetak

The introduction of E-government is the key to bringing public administration closer to clients. This requires organisations to integrate and synchronise their strategic vision and tactical delivery of services to clients with the information technology and service infrastructure needed to meet that vision and process execution. E-government is not only about technology. It also involves restructuring the public sector, business process, people and culture to ensure the successful achievement of e-government. Many projects in the past have failed because the orientation of projects was strictly on business processes which generated major changes but without involving other aspects. In this paper, we present the role of business renovation and informatisation which was successfully implemented in a business case.

Ključne riječi

Hrčak ID:

19143

URI

https://hrcak.srce.hr/19143

Posjeta: 819 *