Izvorni znanstveni članak
https://doi.org/10.38190/ope.10.2.2
Conflict resolution as an entrepreneurial competence: a review of the secondary school population and the role of professional associates
Krešimir Dabo
orcid.org/0000-0001-9260-7384
; Edward Bernays University College Zagreb
Rosanda Lovrić
orcid.org/0000-0003-3900-5231
; Srednja škola Metković
Sažetak
Conflict between students, as a possible beginning of a crisis situation at school, is an integral part of the school process and is regularly encountered by teachers and professional associates. However, conflict, although it can cause a crisis, opens up opportunities for establishing better and more adequate communication among students as much as it creates space for learning about nonviolent communication, mediation as a form of conflict resolution and assertive representation of their attitudes, beliefs and entrepreneurial competencies. Although some peer conflicts persist only at the student level and possibly teachers in the classroom, when conflicts escalate, the aid from professional school associates such as psychologists or pedagogues is regularly sought. What is the communication role of these professionals in the process of mediation between students, what techniques they use in their counseling work, whether they notice changes in student behavior after mediation, which in their practice proves to be the most successful method of overcoming and understanding conflict - the paper examines all these aspects through in-depth interviews. On the other hand, the paper also analyzes students’ perception through a survey questionnaire. Whether they turn to professional associates for help, how they resolve and manage their conflicts, what they need to overcome conflict, and whether they develop their entrepreneurial competencies are some of the problematic issues of this paper. In an effort to identify the capacity of counseling and the role of mediation of professional associates in peer conflicts at school, Metković High School was selected for research analysis, with the aim of determining the role of pedagogues and psychologists in critical situations of student conflicts through practical examples. The research showed that professional associates have a role in the process of resolving conflicts among students, but there is room for improvement in terms of additional involvement of professional associates in counseling and educating students on the role of mediation in interpersonal communication and entrepreneurship.
Ključne riječi
conflict management; mediation; peer conflicts; professional associates; entrepreneurship
Hrčak ID:
248106
URI
Datum izdavanja:
17.12.2020.
Posjeta: 1.744 *