Izvorni znanstveni članak
https://doi.org/10.30765/er.1379
Proposition of a method to design tailor-made knowledge management systems for small and medium enterprises
Tapissier Edouard
; LCPI, Arts et Métiers Paris, 151 Boulevard de l’Hôpital, 75013 Paris
Mantelet Fabrice
; LCPI, Arts et Métiers Paris, 151 Boulevard de l’Hôpital, 75013 Paris
Aoussat Améziane
; LCPI, Arts et Métiers Paris, 151 Boulevard de l’Hôpital, 75013 Paris
Sažetak
The aim of this paper is to propose a knowledge management system design method for small and medium enterprises that addresses the problems encountered on the existing ones. A literature review highlighted 5 main concepts that have a crucial role in knowledge management system design. To take these recommendations into account, a knowledge management system design method was designed. It uses the small and medium enterprises characteristics, needs and problems to select adapted knowledge management tools and practices, and offers a comprehensive and tailor-made knowledge management system. This method was used to design a knowledge management system for a high-tech small and medium enterprises from the navigation sector. It allowed to choose from the adapted knowledge management tools and practices and to write a set of requirements for the knowledge management system while taking the user into account, thus easing the knowledge management system implementation and ensuring its sustainability.
Ključne riječi
knowledge management, knowledge management systems, small and medium enterprises, design method, knowledge management tools
Hrčak ID:
278815
URI
Posjeta: 444 *