Prethodno priopćenje
https://doi.org/10.30924/mjcmi.29.1.8
The influence of cognitive technologies on the decision-making process and the purchasing experience in retail
Ana Rita Pereira
; University of Aveiro, Departamento de Economia, Gestão e Engenharia Industrial
Daniel Polónia
orcid.org/0000-0001-8194-4713
; University of Aveiro, Departamento de Economia, Gestão e Engenharia Industrial
Adriana Coutinho Gradim
; University of Aveiro, Departamento de Economia, Gestão e Engenharia Industrial
Sažetak
This study explores the impact and use of cognitive technologies in the retail sector, which has recently attracted considerable interest from businesses, consultants, academics, and researchers. Through eight interviews with professionals from different areas within the retail sector, this paper aims to understand how industry professionals adopt these technologies and their role in shaping retail strategies. Our findings confirm that cognitive technologies significantly impact strategic decision-making within retail. These technologies drive new practices and investment decisions toward automation and optimization of internal operations and serve as key tools for understanding and gaining insights about consumers to shape purchasing behavior.
Ključne riječi
artificial intelligence; cognitive technologies; technological innovation; technological strategy; business analytics; data mining; machine learning; big data; GDPR
Hrčak ID:
317674
URI
Datum izdavanja:
7.6.2024.
Posjeta: 0 *