Izvorni znanstveni članak
https://doi.org/10.2478/otmcj-2023-0012
Theoretical approach to a lower limit of KPIs for controlling complex organisational systems
Wolfgang Eber
; Chair of Construction Management, Technische Universitat Munchen Munich, GERMANY
*
* Dopisni autor.
Sažetak
The organisation of projects is commonly
understood as a highly complex system that is to be
developed from standardised processes serving a
unique goal to be reliably achieved at the first attempt.
The system’s development on the time axis determines
a significant part of the quality of an organisation
since the characteristic behaviour represents the sys
tem’s ability to follow a stable and predictable path
through the space of states. Due to the well- acknow
ledged complexity of the system, the available options
at each branching point are numerous, and the pro
ject’s success is not so much determined by a single
decision as by the entirety of the complete decision
path from the first incomplete model to the final goal.
In particular, in the fields of construction and real
estate management, the acceptable corridors of devi
ation are fairly narrow because the technical and the
legal/economical margins are low, dictated by the tight
markets. In order to keep the naturally given strongly
varying development under control, generally, key per
formance indicators (KPIs) are defined, intended to
unambiguously reflect the current overall behaviour
of the system, to allow judging of the situation and to
serve as a solid basis to initiate measures to control
the development. This paper investigates the structure
and the required minimal set of KPIs safely covering
the development of a complex system on a system-
theoretical basis. Against this background, we propose
a certain abstract set of KPIs, in addition to pointing out
the methods useful to identify these.
Ključne riječi
controlling, Systems Theory, KPI, construction management, real estate management, complexity
Hrčak ID:
321172
URI
Datum izdavanja:
1.1.2023.
Posjeta: 56 *