Poslovna izvrsnost, Vol. 1 No. 2, 2007.
Pregledni rad
THE ROLE OF HUMAN RESOURCES MANAGEMENT IN THE IMPROVEMENT OF THE QUALITY SYSTEM
Josip Jurčević
; SOA, Zagreb, Hrvatska
Sažetak
The growth of the information technology has made it evident that the strength of an economy and its development potential depend on people, their educational level and creative potential increasingly more so than its dependence on machines, equipment and the capital. The most productive firms have become so because they based their development on the premise of active engagement of its employees into the very life of the company, and that working for such a company should be a pleasure. Developed societies have recognized that the main developmental resource is their human capital whose quality is mainly determined by their education level and upbringing; the two components which positively contribute to a sustained development of the society as a whole as well as to its individual members. Thus, most developed countries deem education as a national priority and are therefore applying those development strategies, education, and upbringing which foster the most desirable economic, social, and cultural development of the society as a whole as well as the personal development of its individual members. ‘In the contemporary global and open society excellence is what sets one apart from the others’ - is the premise of the Croatian Development Strategy. Excellence in the work processes, product quality, organization, and services should become the main recognizable ingredient of the so called Croatian ‘brand’. Therefore this paper attempts to carefully examine quality and human capital as an imperative and as a sound foundation for the development of our society and a country as a whole. As the variables which bear the biggest influence on the application of quality system we posit the continuous education (especially of the management), and the implementation of a good motivational and award schemes.
Ključne riječi
human resources; quality; improvement of the quality system
Hrčak ID:
38536
URI
Datum izdavanja:
28.12.2007.
Posjeta: 4.995 *