Prethodno priopćenje
https://doi.org/10.20867/thm.16.2.2
Personal attributes associated with successful management in the hospitality industry - a pilot study in licensed retail operations
Elizabeth M. Ineson
; Manchester Metropolitan University, Manchester, United Kingdom
Graham J. Stone
; Manchester Metropolitan University, Manchester, United Kingdom
Sažetak
The research sought to identify key qualities associated with successful licensed retail managers, defined as effective, efficient and profitable operators. Through semi-structured in-depth interviews, managers’ views on success criteria, and problems associated with this type of employment, were elicited. The greatest assets were considered to be personal stability, mobility, good health and support from relatives/family. Physical and mental stamina, well-developed interpersonal skills, anticipation, vigilance and attention to detail were also cited. Prior academic attainment was not considered to be crucial to success; hard biodata from application forms did not allow successful managers to be identified.. The greatest problems in the job centred on people management. Reasons for choosing the job included variety, challenge, the need to be with, enjoyment from
talking to, entertaining, pleasing and developing others and delivering a service. Elements of emotional intelligence, including commitment and hardiness, were identified as primary success indicators.
Ključne riječi
Hospitality; Licensed retail; Public house; Management; Success; Problems
Hrčak ID:
62268
URI
Datum izdavanja:
15.12.2010.
Posjeta: 3.939 *