Professional paper

Organizational communication and conflict management

Kenan Spaho orcid.org/0000-0002-0447-0347 ; Energoinvest d.d.

Abstract

No mistakes will be made by saying that without good internal communication there is no good external communication, which will then result in inadequate performance. In addition, it is not possible to imagine organizational communication without conflict. Conflicts are something normal in any organization because people have different opinions and among them, there are people who cannot accept other people’s different opinions. It was first believed that conflicts were something that might destroy manager’s authority but studies in the 1970s showed that conflicts could have a positive, as well as a negative side. There is a common agreement that it is very dangerous for an organization to have both too many conflicts, as well as not to have any conflicts. For the purpose of this paper, conflict management is analyzed as a contemporary field of management, while managers are analyzed in terms of their role in conflict management.

Keywords

organizational communication; conflict; conflict management; conflict process

Hrčak ID:

104240

URI

https://hrcak.srce.hr/104240

Publication date:

24.6.2013.

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