Original scientific paper
The Relationship Between Job-Related Burnout and Job Satisfaction in Personal Selling
Dragan Benazić
; University Juraj Dobrila in Pula Department of Economics and Tourism “Dr. Mijo Mirković“
Erik Ružić
; Financial Agency, Regional Centre Rijeka
Abstract
Job burnout is a multidimensional construct that has been linked to a number of negative consequences among which decreased job satisfaction plays an important role. Burnout frequently occurs in client-centered professions, such as the sales profession. There is little research focused on this issue in the sales field, especially outside the USA. The main aim of this paper is to investigate the influence of three burnout components of job satisfaction among salespeople. Present research suggests that emotional exhaustion and personal non-accomplishment negatively influence job satisfaction among salespeople, whereas depersonalization does not.
Keywords
job burnout; job satisfaction; personal selling; salesperson
Hrčak ID:
107953
URI
Publication date:
24.7.2013.
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