Preliminary communication
TOWARDS THE MODEL OF SELF-TUNIG BUSINESS PROCESS MANAGEMENT
Dinko Bačun
orcid.org/0000-0003-1509-0099
; Indicio d.o.o. Zagreb, Croatia
Abstract
The interest in Business process Management (BPM) has flourished in the last decade as the adverse business conditions forced corporations to improve efficiency and effectiveness in daily operations. Though BPM can deliver significant business value, in practice it revealed challenges that prevented businesses from successful adoption. The modelling process has four distinct phases which leads to a lengthy implementation and often renders the processes too constrained for real life situations. This paper proposes a bottom-up approach based on actual daily activities logged by underlying monitoring infrastructure. If a number of activities form a repeatable sequence, they can be declared as a business process. A process may be identified by a single activity of the same type and source and destination in the Organizational Breakdown structure. Different repetitions of the same process can be compared and variations recorded. If the same variation is detected multiple times, the process definition can easily self-modify to become the new standard.
Keywords
business process model; business process monitoring; business process self-tuning
Hrčak ID:
187396
URI
Publication date:
9.10.2017.
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