Original scientific paper
https://doi.org/10.24141/1/11/1/1
Quality of Services Provided for COVID-19 Disease in the Primary Health Care of Canton Sarajevo
Zineta Mulaosmanović
; Public institution Sarajevo Canton Health Center
*
Amer Ovčina
; Clinical Center of the University of Sarajevo
Aida Pilav
; University of Sarajevo-Faculty of Health Studies
Alma Mizdrak
; Clinical Center of the University of Sarajevo
Elmedina Mrkulić
; University of Sarajevo-Faculty of Health Studies
Amra Mačak-Hadžiomerović
; University of Sarajevo-Faculty of Health Studies
* Corresponding author.
Abstract
Introduction: Quality health services is a priority in the
health system. However, after the outbreak of the COVID-
19 pandemic, the goals of the health system had to
be adapted to the changed circumstances, in order to
meet the health needs of patients and the expectations
of health workers related to ensuring safe working conditions
in a crisis.
Aim: To examine the attitudes and opinions of patients
on the quality of services provided during treatment for
the infection of COVID-19
Research material and methods: The study included
patients aged 18 and over at the Sarajevo Canton Health
Center who were infected with the COVID-19 virus in the
second (autumn 2020) and third (spring 2021) waves of
the pandemic and who used primary health care services
during their treatment. To conduct the research, we surveyed a total of 524 patients in the period from
15 September 2022 – 30 November 2022.
Results: By the recommendations of the Crisis Staff of
the Ministry of Health and the rules of the profession,
the majority of respondents contacted the doctor on
the third day after the onset of symptoms, 193 of them
(36.8%). During the second and third wave, the majority
of patients, 287 (54.8%) believed that there were no
health workers during that period who did not behave
professionally during the treatment. During treatment
and visits to healthcare institutions, 72 (13.7%) patients
felt that they always felt that healthcare professionals
treated them differently. During treatment for COVID-
19, 78 (14.89%) patients believed that there were
always enough health workers during their treatment.
Conclusion: a large number of respondents think that
the healthcare professionals treated them professionally
during the treatment, and that they had enough information
about the situation, and that they acted in accordance
with the instructions published by the profession.
Keywords
quality of health care; primary health care; COVID-19
Hrčak ID:
332114
URI
Publication date:
13.6.2025.
Visits: 732 *