Review article
https://doi.org/10.20867/thm.15.2.7
Education for quality tourism management
Vinka Cetinski
; University of Rijeka, Faculty of Tourism and Hospitality, Croatia
Violeta Sugar
; Juraj Dobrila University of Pula, Department of Economics and Tourism, Pula, Croatia
Abstract
In every analysis of the economic development of Croatia, education is pointed out as a key factor. With the share of highly educated in the workforce of less than 15 percent, Croatia is seriously lagging
behind developed countries. Human resource management (HRM) is a philosophy, a way of thinking for each employee. It is especially important in service, work–intensive fields, such as tourism. Croatia should, as a country which declared itself tourism country, as soon as possible apply the good experiences, adopt ways of application and the practice and results of the HRM philosophy. It is impossible to manage the development of tourism without a strategically placed system of management of human resources. Since tourism, as a service field, rests for the biggest part on people, their work, serviceability, knowledge, abilities, education, motivation, intelligence, in short on the human potential, that potential should be treated as capital, not as an expense or a burden.
Keywords
knowledge; human resources management; quality; lifelong education
Hrčak ID:
64640
URI
Publication date:
10.12.2009.
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