Original scientific paper
A Process Re-engineering Framework for Reverse Logistics based on a Case Study
Hing Kai Chan
; Norwich Business School University of East Anglia Norwich, Norfolk, UK
Abstract
Reverse logistics has gained increasing attention in recent years as a channel for companies to achieve operational excellence. The process involves manipulation of returned materials, or even products, which forms a pivotal role in sustainable development throughout the whole supply chains. To make reverse logistics possible, process re-engineering may need to be carried out. However, the processes involved in re- engineering are practically complicated. Objectives, benefits, and applicability of any process re-engineering require a careful and detailed strategic planning. This paper aims to propose an easy-to-follow step-by-step framework for practitioners to perform process re-engineering, to learn and identify the critical issues in each step, and to be successful in applying process re-engineering in order to enhance reverse logistics performance. A learner-centred approach is adopted based on a case study of process re-engineering, which is demonstrated in the paper for explanation.
Keywords
Process reengineering; Reverse logistics; Learner-centred; Framework
Hrčak ID:
65668
URI
Publication date:
15.9.2010.
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