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  • Publication date: 30.06.2015.
  • Published on HRČAK: 15.07.2015.

Table of contents

Full text

Quality assessment in higher education using the SERVQUALQ model (page 39-57)

Sabina Đonlagić, Samira Fazlić
Preliminary communication


The role of organizational innovation in achieving and maintaining company’s business excellence (page 79-100)

Andrijana Ostojić Mihić, Bahrija Umihanić, Senad Fazlović
Preliminary communication


Designing the model for evaluating business quality in Croatia (page 101-129)

Ana Ježovita
Preliminary communication


Establishing and reporting content validity evidence of Training and Development Capacity Building Scale (TDCBS) (page 131-158)

N. R. Aravamudhan, R. Krishnaveni
Preliminary communication


One Person Company (OPC) - The new business format for small retailers in India (page 173-181)

M. B. C. Dorathy
Professional paper


Business performance assessment and the EFQM Excellence Model 2010 (case study) (page 183-190)

Andrea Seňová, Mária Antošová
Other


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