Acta turistica, Vol. 20 No. 1, 2008.
Review article
THE FEATURES OF TOURISM RELEVANT FOR CONSUMER PROTECTION IN TOURISM
Andrea Pešutić
; Faculty of Economics and Bisuness, University of Zagreb, Croatia
Abstract
Consumers in tourism are exposed to speciftc risks related to travelling and their stay. For consumer protection in tourism to be effective, its goals need to be deftned in a comprehensive and planned manner, as well as measures and activities needed for their achievement. This cannot be achieved without good knowledge of all speciilc risks as well as measures to prevent the occurrence of those risks or alleviate the consequences of their occurrence in spite of taken measures. This takes a comprehensive view of specific risks in tourism, especially of their interaction, as speciftc characteristics of tourism require specific measures of protection of the consumer of tourism services. Starting from the assumption that the specific nature of the risks that the tourists are exposed to comes from the specific nature of tourism as a phenomenon, this paper analyzes the specific characteristics.
of modern tourism, tourism market and the factors that determine it. In addition, a note is
made ofthe specific risks that are a result ofthe specific nature of tourism.
Keywords
risk; consumer in tourism; specific characteristics of tourism; consumer protection in tourism
Hrčak ID:
76250
URI
Publication date:
1.6.2008.
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