Review article
https://doi.org/10.32728/mo.07.1.2012.08
NONVIOLENT COMMUNICATION, EMPATHY AND ASSERTION AS MODERN STRATEGIES IN THE STUDY OF OVERCOMING CONFLICTS
Mirsada Džaferović
orcid.org/0000-0003-1330-8314
; Faculty of Philosophy, University of Novi Sad (Serbia)
Abstract
In this study, the term “communication” is analyzed with an accent on the importance of implementation and on the results of assertiveness and non-violent communication in every day life. The study is especially focused on conflicts and non-violent situations. “To communicate non-violently means not to judge something that others have said or done. Also, it is very important that we express our personal feelings and needs” (Kare, 2006:91). Only with a definite adoption and interpretation of non-violent attitude, we can influence the other protagonists in communication to find peaceful solutions in conflict situations. In this way, an escalation of conflict could be avoided. After defining problems and expressing emotions, it is very important to analyze the real needs and clearly present our attitudes and expectations. Today, a modern teacher is responsible for educating the students into taking the proper actions in a conflict situation.
Keywords
communication; non-violent communication; assertion; conflict; emotions; needs; empathy; school workshop
Hrčak ID:
78847
URI
Publication date:
1.3.2012.
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