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The perception of quality from the inside : interviews with the directors of the public and university libraries

Kornelija Petr Balog orcid.org/0000-0002-4970-9446
Martina Dragija-Ivanović orcid.org/0000-0002-6541-7195
Kristina Feldvari orcid.org/0000-0003-2128-3612

Abstract

This paper presents the results of individual interviews on organizational culture in libraries with twenty Croatian library directors and Chief Librarians conducted in the period between 2008 and 2010. Library directors talk, among other things, about library quality, position of libraries in local community (public libraries) or within the institutions of higher education (academic libraries), their competition, user expectations and ways to fulf ll them, the need to measure the performance of their libraries, etc.
The results presented in this paper are only part of results collected through the scientific project entitled Evaluation of library and information services : public and academic libraries.

Keywords

organizational culture; quality; evaluation; library directors; Chief Librarians; public libraries; academic libraries; interviews

Hrčak ID:

80502

URI

https://hrcak.srce.hr/80502

Publication date:

8.3.2011.

Article data in other languages: croatian

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