Professional paper
Online reference services : overview of their development in theory and practice
Boris Bosančić
orcid.org/0000-0002-1393-5521
Abstract
In their most common form online reference services represent the reference services in a network environment. The paper gives a concise overview of the development of online reference services from their beginnings until today. First part describes the relationship between online and traditional reference services. The theoretical part of the work deals with definition and types of online reference services but also discusses the most common model of services. Part of the paper that provides practical aspects of the observed phenomena tells more about technical standards and program support to online reference services. Finally, two Croatian online reference services are presented: Ask the librarians from Croatian public libraries and QuestionPoint, currently the largest online reference service in the world, offered in Croatia by the National and University Library in Zagreb.
Keywords
online reference; digital reference; virtual reference; ask a librarian; QuestionPoint
Hrčak ID:
81292
URI
Publication date:
23.8.2010.
Visits: 1.946 *