Preliminary communication
PROBLEMATIC ASSOCIATE AS A NEW COMMUNICATIVE WORKING PROBLEM TO A LEADER
Polona Kambič
; Faculty of Organization Studies, Novo Mesto, Slovenia
Vesna Jankovič
; Faculty of Organization Studies, Novo Mesto, Slovenia
Abstract
Given that we have witnessed constant change, we are faced with colleagues who have been identified as problematic. Since in our work environment there is people like this, we decided to investigate this problem.
Research Question (RQ): We posed the research question – does the individual organization recognize troubled employees? We are interested in whether such behavior has the effect of work experience, motivation, values, or the manner of keeping. We noticed that the relevant question is whether and to what extent such behavior affect intergenerational differences and whether they cause problematic behavior.
Purpose: The purpose of this article is to examine two specific cases-profile troubled employees from different generations: Generation "X" in the organization and profit generation "Babyboom" in the non-profit organization. We want to identify and evaluate the behavior patterns of two problematic employees from different generations and approaches to their leaders. We investigate whether the management and employees has an impact on differences between generations.
Method: The study of two cases from the perspective of managers.
Results: We estimate that they lack knowledge in the field of social and labor specific competencies and motivation, which makes most of the problems and creates a problematic behavior. We found that the task of every leader is to detect weaknesses of each individual with the intention of helping them to find ways to reduce stress, to divert attention to tasks and achieve goals. We have found that the behavior of employees is in response to the behavior of managers. Problematic worker is an additional burden for managers and adversely affect its productivity. The negative attitude also affects the frustration and reduces the effect of other employees. Such a relationship is detrimental to organizational climate, greater and greater employee turnover and the success. In some organizations, similar studies have not yet ever been made, although similar conflicts happened in the past. Limitations of the research can be seen in the fact that the case study was formed by managers and we do not have feedback from the side of problem employees.
Keywords
problematic associates; generational differences; skills; crisis management; motivation; introducer
Hrčak ID:
127962
URI
Publication date:
30.9.2014.
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