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The National and University Library in Zagreb online survey of user satisfaction with the new thematic search servcie

Igor Baj orcid.org/0000-0002-8662-1267 ; Nacionalna i sveučilišna knjižnica, Zagreb, Hrvatska
Vesna Golubović ; Nacionalna i sveučilišna knjižnica, Zagreb, Hrvatska
Marko Orešković orcid.org/0000-0002-3723-9256 ; Nacionalna i sveučilišna knjižnica, Zagreb, Hrvatska

Abstract

Last year the National and university library in Zagreb (NUL) introduced a new online servkce “Ask a Librarian”. It enables all users to send search requests on particular topics using a web form. The Library developed its own software solution based on open source. This paper will explain technical components of the online application, and also present the statistical indicators for relevant parameters. Furthermore, the paper will give the results of the user satisfaction survey conducted on library users who use this service.

Keywords

National and University Library in Zagreb; customer service; Ask the librarian – a thematic search; application architecture; users; user satisfaction; survey

Hrčak ID:

142381

URI

https://hrcak.srce.hr/142381

Publication date:

8.6.2014.

Article data in other languages: croatian

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