Review article
https://doi.org/10.17818/NM/2015/SI5
Quality Evaluation in Regional Passenger Rail Transport
Jozef Gašparík
orcid.org/0000-0002-6565-0085
; Department of Transport and Logistics Institute of Technology and Business České Budějovice, Czech Republic
Ondrej Stopka
orcid.org/0000-0002-0932-4381
; Department of Transport and Logistics Institute of Technology and Business České Budějovice, Czech Republic
Lumír Pečený
orcid.org/0000-0001-6099-4906
; Department of Rail Transport Faculty of Operation and Economics of Transport and Communications University of Žilina, Slovak Republic
Abstract
The article presents themethodology proposalof comprehensive evaluation of the providedservices quality inregional passenger rail transport. The proposed methodology of the quality evaluation can be used for comparing the integrated transport systems by the quality level. It can be utilized as an evaluation of the provided services in the relationship with the submitter and the supplier as well. The methodologyproposal fully accept the transport policy of the EU, specifically the White Paper 2011 – The Roadmap to a Single European Transportation Area - Towards a competitive and Resourceful efficient transport system, that are also included in the
quality norms and transportation operational programme in Horizon 2020.
Keywords
quality evaluation; services quality; quality standards; regional passenger rail transport; integrated transport systems; carrier; customer
Hrčak ID:
146752
URI
Publication date:
7.10.2015.
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