Original scientific paper

https://doi.org/10.5772/58680

Process Performance Management in Higher Education

Vesna Bosilj Vukčić orcid.org/0000-0002-0841-7754 ; Faculty of Economics & Business - Zagreb, University of Zagreb, Croatia
Mirjana Pejić Bach orcid.org/0000-0003-3899-6707 ; Faculty of Economics & Business - Zagreb, University of Zagreb, Croatia
Katarina Tomičić-Pupek orcid.org/0000-0001-6188-7395 ; Faculty of Organization and Informatics, University of Zagreb, Croatia

Abstract

Process performance management (PPM) has become one of the most important management tools in profit organizations. However, non-profit organizations also started to benefit from PPM aimed at the efficiency improvement. The goal of the paper is to investigate usefulness of embedding the simulation modelling approach for process performance management based on the case study of collaboration improvement in higher education. The case study methodology has been used in the study and the paper presents simulation modelling for PPM with the purpose of collaboration improvement at the University of Zagreb, Croatia.

Keywords

Process Performance Management; Higher Education; Simulation; Collaboration

Hrčak ID:

160713

URI

https://hrcak.srce.hr/160713

Publication date:

1.1.2014.

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