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Collected papers of Šibenik College, Vol. 10 No. 3-4, 2016.

Original scientific paper

CONCEPTUAL FRAMEWORK OF PROCESS PERFORMANCE MEASUREMENT MODEL: A CASE STUDY OF CROATIAN COMPANY

Ljubica Milanović Glavan orcid id orcid.org/0000-0003-1629-2354 ; Ekonomski fakultet Sveučilišta u Zagrebu, Zagreb, Hrvatska
Vesna Bosilj Vukšić orcid id orcid.org/0000-0002-0841-7754 ; Ekonomski fakultet Sveučilišta u Zagrebu, Zagreb, Hrvatska
Dalia Suša orcid id orcid.org/0000-0002-4702-6000 ; Ekonomski fakultet Sveučilišta u Zagrebu, Zagreb, Hrvatska

Full text: croatian pdf 262 Kb

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Abstract

In order to gain a competitive advantage many companies are focusing on reorganization of their business processes and implementing process-based management. In this context, assessing process performance is essential because it enables individuals and groups to assess where they stand in comparison to their competitors. In this paper, it is argued that process performance measurement is a necessity for a modern process-oriented company and it should be supported by a holistic process performance measurement system. Based on the extensive literature review and interviews conducted in Croatian company a conceptual framework for process performance measurement system was developed.

Keywords

business process; performance measurement; process performance measurement system; case study

Hrčak ID:

169158

URI

https://hrcak.srce.hr/169158

Publication date:

25.11.2016.

Article data in other languages: croatian

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