Professional paper

THE IMORTANCE OF ACTIVE LISTENING IN BUSINESS ENVIRONMENT

Ivana Bratić orcid.org/0009-0003-0024-8129 ; Veleučilište u Šibeniku, Šibenik, Hrvatska
Mirta Vidanec ; Veleučilište u Šibeniku, Šibenik, Hrvatska

Abstract

Active listening is a skill, an ability that together with the art of giving presentations, argumentation and persuasion, negotiation as well as with eff ective business writing constitutes a closed circle in the communication process. It is a powerful tool in modern, multicultural
working environment, in the world of globalised business which is today, more than ever, coloured by the multicultural diff erences. This article is going to introduce a skill that has very often been neglected due to the overall learning and communication process that puts its very stress on speaking while it has been scientifi cally proven that as small children the fi rst ability that we learn is how to listen and then how to speak, to read and, finally, how to write. While very often an onus has been put on speaking and writing ability, listening has somehow been neglected. This article shows some of the techniques of a good listener which can help us to improve our listening ability and prevent barriers in listening process and thus gain much more confi dence in business environment.

Keywords

communication; listening; active listening; characteristics of a good listener

Hrčak ID:

169302

URI

https://hrcak.srce.hr/169302

Publication date:

25.11.2016.

Article data in other languages: croatian

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