Review article
https://doi.org/10.31297/hkju.16.4.3
Quality Management in Slovene Public Administration – Opportunities for Learning from Experience
Gordana Žurga
; Associate Professor at the Faculty of Organisation Studies in Novo Mesto, Slovenia
Abstract
Public administrations in practically all countries face challenges with respect to the efficiency and quality of their services. In their endeavours for better performance, they progressively implement general public management principles and quality management. Countries exercise different approaches which have a common aim: to build the institutional and administrative capacity to adequately support their political management and national economies. The paper will present the broader context of how countries could or should manage their public administrations to strengthen their administrative capacity for quality management and achieve a sustainable public administration. Secondly, the paper will present the results of a comparative analysis of quality management in EU member states and the trends observed, and, thirdly, the case of Slovenia will be used to illustrate the approach to quality management in public administration, together with future development goals.
Keywords
sustainable public administration; quality management; good practice; learning; CAF; Slovenia
Hrčak ID:
173630
URI
Publication date:
13.12.2016.
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