Original scientific paper
https://doi.org/10.31299/ksi.25.1.1
Contribution of internal communication in predicting job satisfaction among police officers
Krunoslav Borovec
orcid.org/0000-0003-1236-9182
; Uprava policije u Ravnateljstvu policije, Republika Hrvatska
Iva Balgač
orcid.org/0000-0003-2058-3525
; Ured glavnog ravnatelja policije, Republika Hrvatska
Abstract
This paper has two objectives: first, to explore the level of job satisfaction and satisfaction with internal communication among police officers in the Republic of Croatia on the basis of respondents’ self-assessment; and second, to determine the contribution of internal communication to the job satisfaction among police officers, determining the predictive power of each of the eight dimensions of internal communication in the process. The data were collected using a questionnaire, filled in by a sample of 1.249 respondents, and analysed using hierarchical regression analysis. The results show that police officers in Croatia are relatively satisfied with their jobs, and that internal communication is a statistically significant predictor of job satisfaction. Out of eight dimensions of internal communication, the most important predictors of job satisfaction are: satisfaction with feedback, satisfaction with communication with superiors, satisfaction with communication climate, satisfaction with the quality of media of communications and satisfaction with corporate information knowledge.
Keywords
job satisfaction; internal communication; police; feedback; superiors; communication climate; media of communication
Hrčak ID:
181157
URI
Publication date:
10.5.2017.
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