Original scientific paper
https://doi.org/10.20867/thm.2.1.17
Performance evaluation in the hotel industry
Milota Vetrakova
; Faculty of Economics, University of Matej Bel, Banska Bystrica, Slovakia
Abstract
The job analysis, which is a basic foundation of the evaluation process, is not a bureaucratic tool, but the element of an effective leadership. Due to the variety of jobs, high turnover of employees, superiority of subjective factors, and a strong dependence of work activities on customers' demand, the job analysis in the hotel industry is rather necessary.
Keywords
job analysis; job description and specification; worker’s performance; job evaluation; skills; responibility; leadership; working conditions
Hrčak ID:
182515
URI
Publication date:
30.7.1996.
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