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Croatian Academy of Legal Sciences Yearbook, Vol. VIII No. 1, 2017.

Review article

Online Consumer Dispute Resolution

Emilia Mišćenić orcid id orcid.org/0000-0002-2695-9186 ; Faculty of Law University of Rijeka, Rijeka, Croatia
Vlatka Butorac Malnar ; Faculty of Law University of Rijeka, Rijeka, Croatia

Full text: croatian pdf 393 Kb

page 103-142

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Abstract

European Union consumer law is developing continuously, which has recently been evidenced by the introduction of a new reform package encompassing alternative consumer dispute resolution and online dispute resolution. The aim of this paper is to analyse advantages and
disadvantages of the reform from the perspective of its intended goals, and to evaluate the level of success in achieving those goals at the national level. To that end, the authors critically analyse the relevant European legislation and the main proposed Croatian legislative solutions, comparing them to legislative solutions of other Member States of the EU. The authors conclude that the implementation of the reform at the national level has not been entirely successful, which may lead to enforcement difficulties and legal uncertainty.

Keywords

alternative dispute resolution; consumer protection; Consumer Protection Act; Alternative Consumer Dispute Resolution Act; Directive 2011/83/EU, Regulation 524/2013

Hrčak ID:

183852

URI

https://hrcak.srce.hr/183852

Publication date:

30.6.2017.

Article data in other languages: croatian

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