Skip to the main content

Management : Journal of Contemporary Management Issues, Vol. 10 No. 2, 2005.

Preliminary communication

TQM CRITICAL SUCCESS FACTORS FOR CONSTRUCTION FIRMS

Bhimaraya A. Metri

Full text: english doc 126 Kb

page 61-72

downloads: 8.936

cite

Abstract

The construction industry has lagged behind other industries in implementing reform through total quality management. It has not followed the manufacturing industry in the implementation of TQM. The success of the total quality management (TQM) philosophy in manufacturing and other industries is forcing construction organizations to adopt TQM. This paper first outlines the imperatives of quality and its initiatives in the construction industry and then analyzes the critical success factors (CSFs) of the fourteen most prominent total quality management (TQM) frameworks. Based on the comprehensive analysis and examination of existing TQM frameworks and literature, the paper proposes the 10 critical success factors (CSFs) of TQM for construction industry. Finally, it describes the CSFs from the construction industry perspective.

Keywords

Hrčak ID:

19132

URI

https://hrcak.srce.hr/19132

Publication date:

20.12.2005.

Visits: 11.121 *