Preliminary communication
The impact of english language learning anxiety on business communication
Lucija Bačić
orcid.org/0000-0003-2857-4957
; Zagreb University of Applied Sciences, Zagreb, Croatia
Marija Krstinić
orcid.org/0000-0002-4551-0552
; Zagreb University of Applied Sciences, Zagreb, Croatia
Abstract
Anxiety is a normal human reaction that is present in everyday life, but only when it is present occasionally. It often occurs, even to a great extent, in learning and communicating in a foreign language. The result can often be a reduced ability and efficiency of foreign language use, both in private and business life situations. Negative attitudes and feelings about foreign language learning can greatly slow down or even disable students' progress in learning. This paper researches the problem of the frequency as well as the causes and consequences of anxiety in English language learning and thus its future applications in oral and written business communication of undergraduate students of Electrical Engineering at the Zagreb University of Applied Sciences. Data were collected through a survey and Foreign Language Classroom Anxiety Scale (FLCAS questionnaire) on a sample composed of 60 full-time students and 60 part-time students. The results of the research indicate that the main causes of anxiety that prevent successful communication are teaching methods, insufficient time spent studying English language within regular classes as well as the insufficient level of knowledge. All of the above results in reduced opportunities for employment and advancement in the global labour market and also inhibits successful business activities in the international business environment.
Keywords
English language; negative attitudes; anxiety; learning; business communication; international business environment
Hrčak ID:
213872
URI
Publication date:
21.12.2018.
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