Annual of social work, Vol. 25 No. 3, 2018.
Professional paper
https://doi.org/10.3935/ljsr.v25i3.237
SATISFACTION OF FEMALE VICTIMS OF DOMESTIC VIOLENCE WITH THEIR STAY IN WOMEN’S SHELTER
Estera Bašić
orcid.org/0000-0002-2238-8240
; The home for juvenile and adult victims of domestic violence »Duga Zagreb«, Zagreb, Croatia
Nikolina Šaravanja
orcid.org/0000-0002-5317-3875
; Department of Psychology, Faculty of Humanities and Social Sciences, University of Mostar, Mostar, Bosnia and Herzegovina
Željka Barić
orcid.org/0000-0001-5740-8080
; The home for juvenile and adult victims of domestic violence »Duga Zagreb«, Zagreb, Croatia
Abstract
Services for victims of domestic violence slowly began to develop in late 19th century, while in our area they started operating in the early 1990s due to the feminist movement that began its development in Croatia at the time. Today the situation has improved as we are witnessing a growing number of services aimed at assisting and supporting victims of domestic violence and their psycho-social rehabilitation. However, given the needs of our society, access to and availability of these services is still unsatisfactory. Women’s shelters are one of the key services for victims of domestic violence, in crisis situations and situations of major escalation of violence, and are aimed at offering protection to victims of domestic violence and psycho-social rehabilitation. The shelter »Duga Zagreb«, a social care facility established in 2007, was founded by the City of Zagreb, which recognised the need for this type of service. After 10 years of work, we want to gain insight into the level of satisfaction with stay in the shelter and thus raise the topic of the necessity of process evaluation and programme evaluation, aimed at gaining insight into the quality of provided services and opportunities for improvement. The results show that most beneficiaries are satisfied with their stay in the shelter, and there were no statistically significant differences in the level of satisfaction when compared to the previous experience or duration of stay, but suggestions for improvement are various and can help improve the services provided.
Keywords
female victims of domestic violence; women’s shelters; process evaluation
Hrčak ID:
218683
URI
Publication date:
2.4.2019.
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