Informatologia, Vol. 40 No. 3, 2007.
Review article
DEHUMANIZATION OF HOSPITALITY INDUSTRY USING INFORMATION-COMMUNICATION TECHNOLOGIES
Vlado Galičić
; Faculty of Tourism and Hospitality Menagement Opatija, University of Rijeka, Rijeka, Croatia
Slobodan Ivanović
; Faculty of Tourism and Hospitality Menagement Opatija, University of Rijeka, Rijeka, Croatia
Abstract
The man is standing on the threshold of the Information Age in which information-communication technologies (in the further text as ICT) offer unimagined possibilities on every field of operating and of living. ICT spread human intellectual possibilities and with that they contributed a lot in developing of our civilization but there are some questions: is it our life in this Information Age better, nicer and easier? Are we more satisfied with our work and life? Are we safer thanks to the usage of ICT? On the other hand, there are opening some questions like are we more lonely and more occupied in our job and in our communication because of ICT? Well, with great advantages of its usage and evident benefits, ICT considers also bad consequences, that is, it has also negative sides – dehumanization of working, human relationships, culture. This means that a man is entrapped in continuous improving, so there is more and more present the opinion that ICT and some similar innovations, which are applying in hospitality industry, alienate people or they lead towards dehumanization and towards de-socialization inside the human component. Even if we can’t deny to the usage ICT some merits like development of quality in the area of preparation and offering service in hospitality industry or introduction of standardization as a prerequisite of offering service quality, it is incontestable that an enormous quantity of computer appliances in everyday work led towards the dehumanization.
Keywords
hospitality industry; information-communication technologies; dehumanization
Hrčak ID:
21518
URI
Publication date:
28.9.2007.
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