Professional paper
Interlibrary loan : the example of the faculty of humanities and social sciences Osijek library
Lana Šuster
; Filozofski fakultet u Osijeku, Knjižnica
Abstract
The paper will present data on the frequency of use of the interlibrary loan service on the example of the Faculty of Humanities and Social Sciences Osijek Library, and special emphasis is placed on the period from 2009 to the end of 2019. In a broader sense, the function of a higher education library in supporting teaching processes and creating scientific research papers will be described. The key component of successful cooperation between the library and the teaching staff is certainly the level of expertise of the librarian, which determines the quality of service to the user's request. Communication between the librarian and the user seeking information is also of great importance. Regular monitoring of constant changes in information and scientific environments motivates librarians and turns the user's inquiry into a successful service. Procurement of materials according to user requirements is most often resolved within Croatia and in cooperation with larger libraries. Through regular annual reports, the Library also maintains statistics for the interlibrary loan service, and this paper will present some of the most important parts of the analysis. Prompted by the need to evaluate the success of library operations, higher education libraries will undoubtedly provide a unique insight into the usefulness of the interlibrary loan service, especially from the perspective of the teaching population. The user information and educational needs present a challenge to librarians in higher education libraries, and the paper will trk to show how one such library solves the challenges of interlibrary loan. The aim of this paper is to improve the service and facilitate later data management in the next coming period.
Keywords
user information needs; interlibrary loan; higher education libraries; user satisfaction
Hrčak ID:
252328
URI
Publication date:
16.2.2021.
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