Original scientific paper
https://doi.org/10.31306/s.63.3.2
Framework model for assessment of the quality of software support in the field of safety at work
Tomislav jajetić
orcid.org/0000-0002-5481-9412
; Hrvatska pošta d.d., Velika Gorica, Hrvatska
Damir Kralj
orcid.org/0000-0002-2596-3554
; Veleučilište u Karlovcu, Karlovac, Hrvatska
Abstract
Computer support for keeping records of safety at work has become today a necessity and a prerequisite for quality management of this important and very complex issue. Accordingly, an increasing number of software solutions appear on the market to support the keeping of occupational safety records. The functionality of these programs and record formats in the Republic of Croatia is not fully defined nor is there a formal certification process. In order to determine the quality of these software solutions based on experience and customer satisfaction, we designed a framework assessment model organized in five measurement categories that include content assessment, functional quality, utilization, data security and actuality, and ergonomics of the software itself. The research was conducted online via an electronic questionnaire. Data analysis, reliability and validity of the questionnaire were performed. A relevant number of respondents was collected for two software solutions. In both cases, the overall quality assessments do not differ significantly, but indicate a very large area for further improvement of functional quality.
Keywords
safety at work, computer support, assessment model, functional quality, software ergonomics
Hrčak ID:
263124
URI
Publication date:
4.10.2021.
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