Review article

Improving public administration performance demands investment in human resources

Janez Stare ; University of Ljubljana, Faculty of administration, Ljubljana, Slovenia
Maja Klun orcid.org/0000-0002-1025-9134 ; University of Ljubljana, Faculty of administration, Ljubljana, Slovenia

Abstract

The paper emphasizes that investments in human resources are one of the important factors for improving public sector performance. In strategic papers of Slovenian government and during the reform process of public administration, government stressed out that human resources are one of the most important factors for improving performance. This is originating point of research. The main hypothesis of presented research is that investments in human resources improve efficiency and effectiveness of public sector. For several reasons explained in the paper, tax administration was chosen to test the hypothesis. We used a number of training participations per employee as an indicator of investments in human resources. For determination of effi ciency and effectiveness, we used selected performance indicators and survey among taxpayers about their satisfaction. The main obstacle of the research is that not long-time series are used for better test of hypothesis since surveys among taxpayers are not regular. The results indicate a positive correlation between training and performance indicators and training and taxpayers’ satisfaction.

Keywords

Public administration performance; human resource development; training; tax administration; Slovenia

Hrčak ID:

24509

URI

https://hrcak.srce.hr/24509

Publication date:

19.6.2008.

Article data in other languages: croatian

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