Review article

Improvements at Quality Management System using methodology Lean Six Sigma

Živko Kondić ; Veleučilište u Varaždinu, Varaždin, Hrvatska
Leon Maglić orcid.org/0000-0002-5171-3647 ; Mechanical Engineering Faculty in Slavonski Brod, J. J. Strossmayer University of Osijek, Slavonski Brod, Croatia

Abstract

Quality management systems are present at most organisations that exist on the market. One of the important objectives of those organisations is to achieve customer satisfaction. To achieve that goal, the organisations try to improve their quality management systems. Many different techniques were developed, and one of them is Lean Six Sigma. This paper presents the most important improvement techniques. The basic characteristics of Lean Six Sigma methodology are also described.

Keywords

quality; Quality Management System; improvement techniques; Six Sigma; Lean Six Sigma

Hrčak ID:

25971

URI

https://hrcak.srce.hr/25971

Publication date:

19.7.2008.

Article data in other languages: croatian

Visits: 4.082 *