Review article

https://doi.org/10.22598/at/2023.35.1.7

BIBLIOMETRIC AND CONTENT ANALYSIS OF LITERATURE ON ROLE OF HEALTHCARE HOTEL IN MEDICAL AND WELLNESS TOURISM

Pratim Chatterjee orcid.org/0000-0002-4136-8157 ; University of Engineering and Management, Kolkata, West Bengal, India
Smita Datta ; University of Engineering and Management, Kolkata, West Bengal, India

Abstract

The paper aims to list the literature identifying those variables, theories, and models that impact the tourists’ decisions on choosing healthcare hotels for their medical treatment and wellness wellbeing. The article has undertaken bibliometric and content analyses of all the significant research areas of last two decades using the Google Scholar search engine. The findings of this study recommend that healthcare hotels focus on variables like medical and non-medical infrastructure, customer satisfaction, service quality, physical convenience, etc. to earn a competitive edge. This study also provides promising directions for future research of the academicians and industry professionals, such as benefits or feasibility of converting non-specific hotels into healthcare hotels or adding healthcare facilities into their regular features, the role of the healthcare hotel as a foreign exchange earner from inbound medical and wellness tourists, and the significance of healthcare hotels in epidemics or pandemics.

Keywords

healthcare hotel; medical tourism; wellness tourism; medical hotel; bibliometric analysis

Hrčak ID:

304678

URI

https://hrcak.srce.hr/304678

Publication date:

26.6.2023.

Article data in other languages: croatian

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