Review article
https://doi.org/10.38190/ope.13.1-2.2
Methods of assessing human reliability within organizational business
Nikola Biškup
; University North
Petra Tišler
; University North
Klaudija Ozimec
; University North
Abstract
This paper research human reliability methods which are used in the practice of business management. These methods must have the purpose of estimating the probability of human error. Through the paper, various literature of other authors was researched, which list potential methods for estimating the probability of human error. It is important to note that, in addition to other databases, the Web of Science (WoS) and Scopus databases were also used. The results of the research showed that there are methods for analyzing human reliability that can easily estimate the probability of human error in order to reduce it through the implementation of various measures. These are methods for analyzing human reliability, abbreviated HRA. They are divided into quantitative methods of the first generation - THERP and HEARTH, and qualitative methods of the second generation - ATHEANA and CREAM. These methods describe complex mechanisms that are associated with human error in work through specific models. In this way, human errors in management within various processes are detected, after which action can be taken to reduce them. At the same time, it is important to note that the fewer errors there are during production, the lower costs will be.
Keywords
costs; human errors; management; methods; reliability
Hrčak ID:
312582
URI
Publication date:
30.12.2023.
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