Review article
https://doi.org/10.38190/ope.13.1-2.5
Analysis of applicability of tools and techniques in total quality management concepts
Maja Glogovac
orcid.org/0000-0003-3268-8543
; University of Belgrade, Faculty of Organizational Sciences
Jelena Ruso
orcid.org/0000-0003-4120-8759
; University of Belgrade, Faculty of Organizational Sciences
Abstract
The Total Quality Management (TQM) emerged as an evolution of the continuous improvement philosophy, emphasising quality as a fundamental aspect of the business to achieve higher organisational competitiveness. As business environments are characterized by dynamic changes, applying various TQM tools and techniques allows a leading edge in the market. Additionally, TQM tools and techniques serve entrepreneurs to improve the quality of their products or services, focusing on customer satisfaction, employee involvement, and continuous improvement. However, in the lack of knowledge and information, entrepreneurs are often unaware of the available methodologies. Hence, the paper shows, describes and systematises a set of tools and techniques available to all business people and their applicability to TQM concepts such as 8D and Six Sigma. The paper provides practical insights, information, and guidance for entrepreneurs and managers to improve the quality of their products or services, the efficiency of operations, and achieve long-term sustained success.
Keywords
TQM; tools and technics; 8D; Six Sigma
Hrčak ID:
312585
URI
Publication date:
30.12.2023.
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