Preliminary communication
https://doi.org/10.38190/ope.14.1.4
Analysis of implementation factors of management systems –case of the Republic of Croatia
Matija Kovačić
Tamara Tetec
Ivana Grahovac
Abstract
Management systems can serve as a foundation for more
efficient and effective organizational management. By certifying their
management system, an organization demonstrates its commitment
to excellence and focus on meeting interested parties’ requirements.
However, certification is determined by the decision of the
organization’s management, which can be influenced by various factors
such as the organization’s size, the market in which it operates, market
opportunities, availability of financial resources, the organization’s
product portfolio, and more. Therefore, the aim of this research is
to identify the factors that influence the management’s decision to
initiate the certification process and certify the management system.
The research was conducted on a sample of 320 business entities
registered in the Republic of Croatia. The research instrument was
a questionnaire, and the research results can be used to compare
different countries in the Western Balkans region or European Union
member states.
Keywords
management system: certification; ISO standard; regression
Hrčak ID:
321211
URI
Publication date:
2.11.2024.
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