Preliminary communication
Defining the port service quality model by using the factor analysis
Ines Kolanović
; Faculty of Maritime Studies Rijeka, University of Rijeka, Rijeka, Croatia
Julije Skenderović
; Faculty of Maritime Studies Rijeka, University of Rijeka, Rijeka, Croatia
Zdenka Zenzerović
; Faculty of Maritime Studies Rijeka, University of Rijeka, Rijeka, Croatia
Abstract
The methods of choosing the possible attributes affecting the perception of the port service quality are presented in this paper. The purpose of the study is to reduce a great number of the port service quality attributes to a smaller number of attributes, grouped in common factors. Thus, a structural model, much easier to be explained and tested on the concrete example, has been obtained.
The hypothesis is put forward stating that the two dimensions of the port service quality: reliability and competence are best explained by the attributes presented. An optimal selection of attributes has been made by the principal component analysis, while the attribute distribution has been obtained by the exploratory factor analysis. The confirmative factor analysis has been used to define the structural model, adaptable to the results of the questionnaire submitted to the sample of students of the Faculty of Maritime Studies in Rijeka, Croatia.
Keywords
quality attributes; port service; factor analysis; structural model
Hrčak ID:
31019
URI
Publication date:
18.12.2008.
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