Original scientific paper
DESIGN OF CLIENT RELATIONS MANAGEMENT IN OCCUPATIONAL SAFETY COMPANIES
Ivan Mance
; Intereuropa, logističke usluge d.o.o., Zagreb, Hrvatska
Erna Mance
; Centar za tehnologiju zaštite na radu, Zagreb, Hrvatska
Abstract
Starting off with a set of hypotheses, the study aimed to analyse the knowledge of and the familiarity with the concept of client relations management in occupational safety companies. As these companies provide certain services on the market, they should strive to improve the quality of the services, not only to increase their profits but to perfect the service itself which by nature is highly professional. Following the completion of the study, the paper shall provide a singular model for designing client relations management in occupational safety companies which may serve as a building block for the operation of all such companies in the Republic of Croatia. In conclusion, proposals shall be offered on how to direct further study and provide additional guidelines for successful formulation of client relations management in occupational safety companies.
Keywords
client relations management; management; design; safety; occupational safety companies
Hrčak ID:
38505
URI
Publication date:
1.7.2009.
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