Review article

THE ROLE OF KNOWLEDGE IN BUILDING QUALITY MANAGEMENT SYSTEM

Tomislav Baković orcid.org/0000-0003-0120-0082 ; Ekonomski fakultet Zagreb

Abstract

Quality and knowledge are often quoted as sources of competitive advantage and therefore serve the same goal and are often simultaneously used. If we consider the fact that quality management is based on a series of tools and systematic approaches to problem solving which causes continuous improvement and constant learning, then its connection with knowledge management is obvious. The fundamental objectives of knowledge management and quality are the same: to create more organizational knowledge so that improvement can occur. The paper starts with a brief theoretical background on quality and knowledge management, while the main part analyzes the influence of quality management systems (QMS) on certain knowledge management aspects: knowledge management (KM), knowledge creation (KC), knowledge assurance (KA) and knowledge dissemination (KD).

Keywords

quality management systems; knowledge management; TQM

Hrčak ID:

41062

URI

https://hrcak.srce.hr/41062

Publication date:

30.6.2009.

Article data in other languages: croatian

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