Review article

Business processes in organizational diagnosis

Nebojša Janićijević ; Faculty of Economics - University of Belgrade

Abstract

The paper points out why and how it is necessary to include business processes into organizational diagnosis as a first step in the process of organizational change management. First, the necessity of including business processes into diagnostic models which are used during the performing of organizational changes is proved in the paper. Next, the business processes’ components and characteristics which need to be included into organizational diagnosis are defined, and the way in which they are analyzed and evaluated in the process is explained. Finally, the method of development of the action plan for business processes improvement is also presented.

Keywords

organizational change; organizational diagnosis; business processes

Hrčak ID:

62292

URI

https://hrcak.srce.hr/62292

Publication date:

16.12.2010.

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