Pregledni rad

https://doi.org/10.11608/sgnj.2020.25.005

Knowledge Management and Sharing in Hospitals: A Systematic Review

Hatem H. Alsaqqa orcid.org/0000-0002-7440-1005 ; Candidate of Health Services Management (Ankara University)

Sažetak

Healthcare faces many challenges. Among these challenges is the difficulty of making appropriate and timely clinical decisions, the increasing complexity of medication interactions and the occurrence of errors in the interpretation of laboratory results because of the reliance on individual knowledge. The main focus of hospital
organizations is on a highly knowledgeable property and hospital professionals provide patients with high-quality care. The main concern of senior management is
the performance of knowledge management enabled hospital professionals. This requires hospital organizations to share technology, information, and knowledge
quickly, accurately, systematically and over the long term. In addition, these systems require immediate feedback mechanisms. Hospitals can - not only through the
direct incorporation of knowledge into their corporate strategy but also by changing employee behaviors - promote knowledge sharing by promoting consistent
knowledge sharing. This study aimed to assess to what extent the knowledge management and knowledge sharing domains have been mentioned in the hospitals’
settings. The search was performed in PubMed, ScienceDirect, and Scopus databases. The research question that guided this review was posted as: “How knowledge
management and knowledge sharing are considered in hospitals”. Sixteen articles were included in the final evaluation phase. Diverse hospital settings were represented in the studies. A framework for open information and communication, factors affecting employees’ knowledge sharing intention, knowledge sharing behavior,
and innovation behavior, the effects of knowledge management enablers, knowledge management implementations, knowledge management tools, and knowledge
management-oriented innovation that enriches the hospital management system theory were of the main outcomes of interest. Hospital organizations are knowledge-intensive environment involving rapidly changing medical technologies, and requiring tools, skills, and methods with more knowledge resources. There is a greater awareness of knowledge management importance in hospital organizations. Knowledge management is still a multifaceted and much more exportable field of
knowledge understanding.

Ključne riječi

Knowledge management; knowledge sharing; Hospitals

Hrčak ID:

237660

URI

https://hrcak.srce.hr/237660

Datum izdavanja:

30.4.2020.

Posjeta: 1.451 *