Izvorni znanstveni članak
https://doi.org/10.24141/2/10/1/8
Behind the Sirens: Exploring Job Satisfaction in Zagreb’s Emergency Medical Services
Marino Čanađija
; Teaching Institute of Emergency Medicine of the City of Zagreb, Zagreb, Croatia
*
Nora Knez
; Teaching Institute of Emergency Medicine of the City of Zagreb, Zagreb, Croatia
Biljana Filipović
; University of Applied Health Sciences, Zagreb, Croatia
* Dopisni autor.
Sažetak
Introduction. Emergency medical service (EMS) professionals
operate in high-pressure environments, making
job satisfaction crucial for workforce retention, mental well-being, and overall service quality. Identifying key
determinants of job satisfaction in EMS is essential for
optimizing workplace policies and reducing burnout.
Aim. This study aims to examine the relationship between
demographic characteristics, education levels,
and work experience with various dimensions of job
satisfaction among EMS professionals in the Teaching
Institute of Emergency Medicine of the City of
Zagreb.
Methods. A cross-sectional study was conducted
among 176 EMS employees at the Teaching Institute
of Emergency Medicine of the City of Zagreb between
November and December 2023. Workplace satisfaction
was assessed using the Job Satisfaction Survey
(JSS), covering nine dimensions: Pay Score, Promotion
Score, Supervision, Fringe Benefits, Contingent
Rewards, Operating Conditions, Coworkers, Nature of
Work, and Communication. Data were analysed using
descriptive and inferential statistical methods,
including the Mann-Whitney U test, Kruskal-Wallis
test, and Spearman’s correlation, with a significance
threshold of p < 0.05.
Results. Overall job satisfaction was predominantly
ambivalent (median total JSS 112); 14.2% were satisfied
and 2.3% dissatisfied. Men reported higher Nature
of Work satisfaction than women (p = 0.001).
Drivers reported the highest Nature of Work satisfaction
(p < 0.001), and physicians reported higher Pay
satisfaction than drivers (p = 0.032). Operating Conditions
differed by tenure (p = 0.008), but post-hoc
comparisons were not significant.
Conclusion. In this sample, overall job satisfaction
was not high but largely ambivalent. Priority areas
for improvement are Promotion, Fringe Benefits, Contingent
Rewards, and Pay, while Nature of Work and
Supervision were comparatively higher.
Behind the Sirens: Exploring Job
Satisfaction in Zagreb’s Emergency
Medical Services
Croat Nurs J. 2026; 10(1): 85-92 Original scientific paper
86
Ključne riječi
job satisfaction; emergency medical services; personnel management; healthcare workforce; workplace conditions
Hrčak ID:
345883
URI
Datum izdavanja:
27.3.2026.
Posjeta: 177 *