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Croatian Operational Research Review, Vol. 6 No. 1, 2015.

Izvorni znanstveni članak
https://doi.org/10.17535/crorr.2015.0020

Cost-benefit analysis of the ATM automatic deposit service

Ivica Županović ; Splitska banka Societe Generale Group, Split, Croatia
Marko Hell ; Faculty of Economics, University of Split, Split, Croatia
Dino Pavlić ; Faculty of Economics, University of Split, Split, Croatia

Puni tekst: engleski, pdf (415 KB) str. 255-268 preuzimanja: 3.353* citiraj
APA 6th Edition
Županović, I., Hell, M. i Pavlić, D. (2015). Cost-benefit analysis of the ATM automatic deposit service. Croatian Operational Research Review, 6 (1), 255-268. https://doi.org/10.17535/crorr.2015.0020
MLA 8th Edition
Županović, Ivica, et al. "Cost-benefit analysis of the ATM automatic deposit service." Croatian Operational Research Review, vol. 6, br. 1, 2015, str. 255-268. https://doi.org/10.17535/crorr.2015.0020. Citirano 24.02.2019.
Chicago 17th Edition
Županović, Ivica, Marko Hell i Dino Pavlić. "Cost-benefit analysis of the ATM automatic deposit service." Croatian Operational Research Review 6, br. 1 (2015): 255-268. https://doi.org/10.17535/crorr.2015.0020
Harvard
Županović, I., Hell, M., i Pavlić, D. (2015). 'Cost-benefit analysis of the ATM automatic deposit service', Croatian Operational Research Review, 6(1), str. 255-268. doi: https://doi.org/10.17535/crorr.2015.0020
Vancouver
Županović I, Hell M, Pavlić D. Cost-benefit analysis of the ATM automatic deposit service. Croatian Operational Research Review [Internet]. 2015 [pristupljeno 24.02.2019.];6(1):255-268. doi: https://doi.org/10.17535/crorr.2015.0020
IEEE
I. Županović, M. Hell i D. Pavlić, "Cost-benefit analysis of the ATM automatic deposit service", Croatian Operational Research Review, vol.6, br. 1, str. 255-268, 2015. [Online]. doi: https://doi.org/10.17535/crorr.2015.0020

Sažetak
Bankers and other financial experts have analyzed the value of automated teller machines (ATM) in terms of growing consumer demand, rising costs of technology development, decreasing profitability and market share. This paper presents a step-by-step cost-benefit analysis of the ATM automatic deposit service. The first step is to determine user attitudes towards using ATM automatic deposit service by using the Technology Acceptance Model (TAM). The second step is to determine location priorities for ATMs that provide automatic deposit services using the Analytic Hierarchy Process (AHP) model. The results of the previous steps enable a highly efficient application of cost-benefit analysis for evaluating costs and benefits of automatic deposit services. To understand fully the proposed procedure outside of theoretical terms, a real-world application of a case study is conducted.

Ključne riječi
automatic deposit service; ATM; Technology Acceptance Model; Analytic Hierarchy Process; cost-benefit analysis

Hrčak ID: 138612

URI
https://hrcak.srce.hr/138612

Posjeta: 3.637 *