Paediatria Croatica, Vol. 58 No. 3, 2014.
Izvorni znanstveni članak
https://doi.org/10.13112/PC.2014.36
Quality of communication at the Division of Pediatric Surgery, Zagreb University Hospital Center
Marina Stilinović
Ivana Sabolić Pipinić
Anko Antabak
Stanko Ćavar
Marko Bogović
Suzana Sršen Medančić
Ruža Tandara
Tomislav Luetić
Sažetak
The study was designed to assess the level of parental satisfaction and experience with diff erent aspects of communication with
medical personnel during hospitalization of their children. The study included eighty-fi ve parents of children hospitalized at the Division
of Pediatric Surgery and Urology, Department of Surgery, Zagreb University Hospital Center in Zagreb. On the day of discharge
from the hospital, the parents voluntarily fi lled in the specially designed questionnaire. In most cases, parents rated medical personnel
as professional, kind and sympathetic. They understood information provided by medical personnel and physicians made sure that
the parents fully understood what had been communicated to them. Most of the given information was about the current medical
condition of the child, and the course and procedures of treatment. All participating parents consider professional psychosocial support
as an important asset on the ward. Regarding the support given by medical personnel, most parents stated that it was provided
by both the physician and the nurse. When asked to rate their satisfaction with communication with medical personnel in general, the
majority of parents stated that they were very satisfi ed (75% very satisfi ed with communication with physicians and 82% very satisfi ed
with communication with nurses). In conclusion, the relationship between medical personnel and patient family is important in the
process of the child and adolescent treatment. Appropriate communication between medical personnel and parents reduces the
parents’ stress caused by their children sickness and treatment and improves the course and outcome of treatment.
Ključne riječi
hospitalization; parents; patient satisfaction; health personne
Hrčak ID:
142185
URI
Datum izdavanja:
25.9.2014.
Posjeta: 1.754 *