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Stručni rad
https://doi.org/10.3935/ljsr.v22i2.45

SUBMISSIONS AND COMPLAINTS ABOUT THE WORK OF SOCIAL WORKERS IN SOCIAL SERVICES INSTITUTIONS

Damir Juras   ORCID icon orcid.org/0000-0002-2933-5897 ; Ministry of the Interior, Croatia
Mirna Juras ; Social Services Centre, Split, Croatia

Puni tekst: hrvatski, pdf (701 KB) str. 299-310 preuzimanja: 453* citiraj
APA 6th Edition
Juras, D. i Juras, M. (2015). PREDSTAVKE I PRITUŽBE NA RAD SOCIJALNIH RADNIKA U USTANOVAMA SOCIJALNE SKRBI. Ljetopis socijalnog rada, 22 (2), 299-310. https://doi.org/10.3935/ljsr.v22i2.45
MLA 8th Edition
Juras, Damir i Mirna Juras. "PREDSTAVKE I PRITUŽBE NA RAD SOCIJALNIH RADNIKA U USTANOVAMA SOCIJALNE SKRBI." Ljetopis socijalnog rada, vol. 22, br. 2, 2015, str. 299-310. https://doi.org/10.3935/ljsr.v22i2.45. Citirano 24.07.2019.
Chicago 17th Edition
Juras, Damir i Mirna Juras. "PREDSTAVKE I PRITUŽBE NA RAD SOCIJALNIH RADNIKA U USTANOVAMA SOCIJALNE SKRBI." Ljetopis socijalnog rada 22, br. 2 (2015): 299-310. https://doi.org/10.3935/ljsr.v22i2.45
Harvard
Juras, D., i Juras, M. (2015). 'PREDSTAVKE I PRITUŽBE NA RAD SOCIJALNIH RADNIKA U USTANOVAMA SOCIJALNE SKRBI', Ljetopis socijalnog rada, 22(2), str. 299-310. https://doi.org/10.3935/ljsr.v22i2.45
Vancouver
Juras D, Juras M. PREDSTAVKE I PRITUŽBE NA RAD SOCIJALNIH RADNIKA U USTANOVAMA SOCIJALNE SKRBI. Ljetopis socijalnog rada [Internet]. 2015 [pristupljeno 24.07.2019.];22(2):299-310. https://doi.org/10.3935/ljsr.v22i2.45
IEEE
D. Juras i M. Juras, "PREDSTAVKE I PRITUŽBE NA RAD SOCIJALNIH RADNIKA U USTANOVAMA SOCIJALNE SKRBI", Ljetopis socijalnog rada, vol.22, br. 2, str. 299-310, 2015. [Online]. https://doi.org/10.3935/ljsr.v22i2.45

Sažetak
This paper discusses the functions of submissions and complaints, and demonstrates the normative basis and practical use of citizens' rights to file a submission or complaint about the work of social workers in the Social Services system. The authors conclude that these are useful options but they call for a more precise procedure for the verification of claims from the submission/complaint, as well as consistent sanctions for those who abuse them by falsely accusing social workers.

Ključne riječi
anonymous complaint; submission; complaint; social services; social worker

Hrčak ID: 147580

URI
https://hrcak.srce.hr/147580

[hrvatski]

Posjeta: 1.098 *