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THE DEVELOPMENT AND VALIDATION OF AN EVALUATION SYSTEM FOR PATIENTS’ ASSESSMENT OF HEALTH SERVICES

Teodor Pevec   ORCID icon orcid.org/0000-0003-3630-3161 ; General hospital Ptuj
Aleksandra Pisnik   ORCID icon orcid.org/0000-0002-8680-4143 ; Faculty of Economics and Business

Puni tekst: engleski, pdf (1 MB) str. 611-635 preuzimanja: 257* citiraj
APA 6th Edition
Pevec, T. i Pisnik, A. (2017). THE DEVELOPMENT AND VALIDATION OF AN EVALUATION SYSTEM FOR PATIENTS’ ASSESSMENT OF HEALTH SERVICES. Ekonomska misao i praksa, (2), 611-635. Preuzeto s https://hrcak.srce.hr/191298
MLA 8th Edition
Pevec, Teodor i Aleksandra Pisnik. "THE DEVELOPMENT AND VALIDATION OF AN EVALUATION SYSTEM FOR PATIENTS’ ASSESSMENT OF HEALTH SERVICES." Ekonomska misao i praksa, vol. , br. 2, 2017, str. 611-635. https://hrcak.srce.hr/191298. Citirano 17.10.2019.
Chicago 17th Edition
Pevec, Teodor i Aleksandra Pisnik. "THE DEVELOPMENT AND VALIDATION OF AN EVALUATION SYSTEM FOR PATIENTS’ ASSESSMENT OF HEALTH SERVICES." Ekonomska misao i praksa , br. 2 (2017): 611-635. https://hrcak.srce.hr/191298
Harvard
Pevec, T., i Pisnik, A. (2017). 'THE DEVELOPMENT AND VALIDATION OF AN EVALUATION SYSTEM FOR PATIENTS’ ASSESSMENT OF HEALTH SERVICES', Ekonomska misao i praksa, (2), str. 611-635. Preuzeto s: https://hrcak.srce.hr/191298 (Datum pristupa: 17.10.2019.)
Vancouver
Pevec T, Pisnik A. THE DEVELOPMENT AND VALIDATION OF AN EVALUATION SYSTEM FOR PATIENTS’ ASSESSMENT OF HEALTH SERVICES. Ekonomska misao i praksa [Internet]. 2017 [pristupljeno 17.10.2019.];(2):611-635. Dostupno na: https://hrcak.srce.hr/191298
IEEE
T. Pevec i A. Pisnik, "THE DEVELOPMENT AND VALIDATION OF AN EVALUATION SYSTEM FOR PATIENTS’ ASSESSMENT OF HEALTH SERVICES", Ekonomska misao i praksa, vol., br. 2, str. 611-635, 2017. [Online]. Dostupno na: https://hrcak.srce.hr/191298. [Citirano: 17.10.2019.]

Sažetak
Background: In the service industry, perceived value is a concept of ever-increasing importance. It allows us to describe patients’ perceptions of health services in a significantly more complex manner. To measure patients’ perceptions of health services, we need a different measuring instrument, one that would take into account the multi-dimensional nature of perceived value. Purpose: the development and validation of a new instrument for measuring patient-reported outcomes after treatment. Methodology: the development of this instrument includes test construction, item reduction, validation, and the evaluation of its structure and internal consistency. Both exploratory and confirmatory factor analyses (EFA, CFA) were used. Results: The results of Cronbach’s alpha for different constructs are: is 0.87 for Quality, 0.96 for Reputation, 0.83 for Perceived Value, 0.88 for Price, 0.89 for Satisfaction, and 0.90 for Loyalty. The values of other coefficients (Kaiser-Meyer-Olkin, Bartlett in explained variance) are also adequately high. The final absolute fit indices are: chi-square 426.3, df=137, RMSEA=0.05, NFI=0.96, CFI=0.98. Conclusion: our measuring instrument is characterized by high reliability and validity for measuring outcomes after treatment.

Ključne riječi
perceived value; satisfaction; quality; loyalty; reputation; price; health services; measuring instrument

Hrčak ID: 191298

URI
https://hrcak.srce.hr/191298

Posjeta: 325 *